Refund Policy

At Marie Donais Calder, we take pride in the quality of our books and want you to be satisfied with your purchase. Please review our refund policy below.

Effective Date: March 2026

All Sales Final

Due to the nature of our products (books), all sales are final unless the item is damaged or incorrect.

Damaged or Defective Items

If your book arrives damaged or defective, we’re here to help.

To request a refund or replacement:

Contact us within 7–14 days of receiving your order
Provide your order details
Include a clear photo of the damaged item

Once reviewed, we will offer:

A replacement (if available), or
A refund (if a replacement cannot be provided)

Incorrect Orders

If you receive the wrong item:

Contact us as soon as possible
We will arrange a replacement or refund at no additional cost

Non-Refundable Situations

We do not offer refunds for:

Change of mind
Incorrect orders placed by the customer
Minor cosmetic imperfections that do not affect readability

Processing Refunds

Approved refunds will be issued using the original method of payment, where possible
Processing times may vary depending on your payment provider

If you have any questions or concerns regarding your order, please contact us through our contact page.