Cancellation Policy
At Marie Donais Calder, we understand that circumstances can change. Please review our cancellation policy below.
Effective Date: March 2026
Order Cancellations
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Orders can only be cancelled before they have been processed or shipped.
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Once an order has been processed or shipped, it cannot be cancelled.
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To request a cancellation, please contact us immediately via email or phone.
How to Cancel
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Provide your order number and details of the item(s) you wish to cancel.
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We will confirm whether your order has been cancelled.
Refunds for Cancellations
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If your order is successfully cancelled before processing, a full refund will be issued using your original payment method.
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Refund processing times may vary depending on your payment provider.
Non-Cancellable Situations
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Orders that have already been shipped
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Orders for local pickup that have been prepared
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Custom or personalized items (if applicable)
Contact Us
If you have questions or need assistance with cancelling an order, please contact us through our contact page.